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Crosscall wins a historic 5-year contract with SNCF for 23,000 durable smartphones

SNCF renews its trust in Crosscall, selecting the STELLAR-X5 smartphone to equip 23,000 Customer Relations agents for TGV-Intercités and TER activities. This new 5-year contract marks an unprecedented milestone in corporate telephony, highlighting the reliability and performance of Crosscall's devices. The sustainable partnership between SNCF and the French manufacturer illustrates a significant step towards a more sustainable and responsible procurement policy in the telecommunications sector.

An unprecedented contract duration and high-performance smartphones

Crosscall has been selected for the second time by SNCF, demonstrating the confidence placed in its products. This 5-year contract is exceptional in the sector, where fleets are generally replaced every 3 years. Crosscall smartphones, renowned for their durability, proved their reliability during the previous 2019 contract. Crosscall's Service France Garanti certified after-sales service recorded very low failure rates, allowing for a one-year extension without negatively impacting agent operability.

This success demonstrates Crosscall's commitment to offering high-quality products capable of meeting the demanding needs of professionals. By renewing its trust, SNCF highlights Crosscall's ability to design reliable products that enable companies to optimize their mobile fleet budget in the long term.

The STELLAR-X5, a symbol of technicality and durability

For this renewal, SNCF opted for the STELLAR-X5, Crosscall's latest model launched in October 2023. This smartphone incorporates 26% recycled materials, combining performance with a responsible approach. Crosscall's eco-design approach was rewarded with the EcoVadis Gold medal, placing the company among the top 5% rated for their Corporate Social Responsibility (CSR).

The unique design of its smartphones allows Crosscall to offer a longer lifespan than conventional terminals, reinforcing the brand's position as a leader in sustainable telephony.

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An innovative initiative for a circular economy

Crosscall stands out with its mobile buyback offer at the end of the contract. After 5 years, the smartphones will be repurchased by Crosscall, repaired, and reconditioned in France for a second life. This approach is in line with the principles of the circular economy and meets the requirements of the AGEC law. It represents an economical and more responsible solution, perfectly aligned with the public sector's expectations regarding sustainability.

This unprecedented model in telephony demonstrates Crosscall's ability to anticipate and its pioneering role in transforming purchasing practices towards a more responsible and sustainable approach, reinforcing the French manufacturer's leading position.